Cancellation & Refund Policy
Our mission at Emergency Staffing USA is to be the leading provider of emergency staffing solutions, delivering timely, reliable, and efficient staffing services to organizations across various industries. We are driven by a commitment to excellence, integrity, and customer satisfaction, ensuring that our clients have the support they need to navigate through challenging times with confidence and peace of mind.
1. Cancellations More Than 24 Hours Before the Event
If you cancel your registration more than 24 hours before your scheduled class or event, you are eligible for a partial refund:
- You will receive a 75% monetary refund back to your original payment method.
- The remaining 25% is non-refundable and covers administrative, booking, and processing fees.
- Refunds typically take 5 to 7 business days to appear on your statement.
2. Cancellations Within 24 Hours of the Event
If you cancel within 24 hours of the scheduled class start time, or if you fail to attend (no-show):
- No monetary refunds will be issued.
- You will receive 100% course credit toward a future class.
- This credit is valid for 12 months from the date of the originally scheduled class and can be applied to any equivalent event hosted by Emergency Staffing USA.
Please Note: The exact timestamp of your cancellation request determines whether it falls outside or inside the 24-hour window.
3. How to Request a Cancellation or Credit
To request a cancellation and claim your refund or credit, please contact us immediately with your full name, order number, and scheduled class date:
4. Event Cancellations by Emergency Staffing USA
In the rare event that Emergency Staffing USA must cancel a class due to weather, instructor illness, or unforeseen circumstances, you will be offered the choice of a full 100% monetary refund or an immediate transfer into a future scheduled class.